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#customerbehavior 2 posts

Aniyah Wolff
Aniyah Wolff  created a new article
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Dono da British Gas Defende Corte de Postos de Trabalho Drividos por IA | #britishgas #chatbotia #jobsreductions #profitgrowth #centrica #customerbehavior

Dono da British Gas Defende Corte de Postos de Trabalho Drividos por IA
Business & Economy Trends

Dono da British Gas Defende Corte de Postos de Trabalho Drividos por IA
Business Daily
Business Daily    created a new article
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British Gas Owner Defends AI-Driven Job Cuts Amid Rising Profits | #britishgas #aichatbots #jobcuts #profitgrowth #centrica #customerbehavior

British Gas Owner Defends AI-Driven Job Cuts Amid Rising Profits
Business & Economy Trends

British Gas Owner Defends AI-Driven Job Cuts Amid Rising Profits

Centrica, owner of British Gas, plans to cut 1,300 call centre jobs as customers increasingly opt for digital channels. Despite job reductions, the company reports a rise in retail profits due to focus on higher-margin tariffs.
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